Frequently asked questions
Answers about orders, delivery, payment and returns.
Orders
How do I place an order?
Add products to your cart, open the cart and choose Checkout. You can check out as a guest or sign in to save your details.
Can I change or cancel my order?
Orders can be changed or cancelled until they are packed, usually within 12 hours. Contact us with your order number as soon as possible.
Do I need an account to order?
No. Guest checkout is available. An account lets you see past orders, save addresses and re-order in one click.
Delivery
Where do you deliver?
We deliver to Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Portugal, Spain and Sweden.
How long does delivery take?
Standard delivery takes 3–5 working days and express delivery 1–2 working days. See Shipping & returns for details.
How much does delivery cost?
Standard delivery is €4.90 and free on orders over €49. Express delivery is €9.90.
How can I track my parcel?
Use the Track order page with your order number and email, or open Orders in your account.
Payment
Which payment methods do you accept?
Visa, Mastercard, PayPal and cash on delivery.
How does cash on delivery work?
Choose Cash on delivery at checkout. Pay the courier in cash when your parcel arrives. Please have the exact amount ready where possible.
Are prices shown with VAT?
Yes. All prices include VAT for your country of delivery.
How do discount codes work?
Enter the code in the cart or at checkout and press Apply. Only one code can be used per order.
Returns & refunds
Can I return a product?
Unopened products can be returned within 14 days of delivery. Opened food products can’t be returned for hygiene reasons unless they are faulty.
My order arrived damaged. What should I do?
Take a photo of the item and packaging and contact us within 48 hours. We’ll send a replacement or refund.
When will I get my refund?
Refunds are issued to the original payment method within 5 working days of receiving the return. Cash on delivery orders are refunded by bank transfer.
Products
Is your honey really raw?
Yes. Our honey is cold-extracted and never heated above hive temperature, and it’s strained rather than micro-filtered.
Why has my honey crystallised?
Crystallisation is natural for raw honey. Place the jar in warm water (below 40 °C) and stir to make it liquid again.
Are your products certified organic?
Most products carry EU Organic certification. The certification is listed in the Details tab on each product page.
Account
How do I reset my password?
Go to Sign in and choose Forgot password. We’ll email you a reset link.
How do I update my address?
Sign in and open Addresses in your account. Your default address is used at checkout.
No questions match your search. Try another word or contact us.
Still have a question?
Write to us and we’ll reply within one working day.
